Question

Why is the Access tab visible for some Organizations in my Account but not in others?

Answer

Access to user management, which the Access tab provides, depends on your role in a given Organization. By default, user management features are only available to users with a role of Account Administrator; however, Organization Administrators may also be granted Access tab privileges.

Account Administrator visibility vs. Organization Administrator visibility

• Account Administrators have visibility across the entire Account and can view users and settings for all Organizations. When an Account Admin logs in and lands at a specific Organization level, they may appear as if they are an Org-level user in that view, but their permissions remain Account-wide.

• Organization Administrators only see users and settings within their single Organization and cannot see Organization Admins from other Organizations or Account Admin users.

To enable the Access tab for Organization Administrators, please view the following knowledge article: EBS: How to Enable the Access Tab in the Everbridge Suite Manager Portal for Organization Administrators.