EBS: Unexpected Search Results With “Does Not Contain Building Name” in Everbridge Suite

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Problem:

A rule or advanced search that uses a "does not contain" query with building names (e.g., the screenshot to the right) has unexpected results. For example, you may want to send a notification to anyone not in a certain building, but people inside the building are still receiving the notification.

Root Cause:

Contacts with multiple buildings, not just one building, may cause unexpected results when running a rule or advanced search that uses a "does not contain" query with building names. For example, the contact in the screenshot to the right contains two buildings because each of its static locations are linked to a different building. As a result, this contact may receive notifications they are not meant to receive.

Workaround:

To avoid unexpected results, manually filter out the contacts who should not receive notifications:


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