Problem

The Manager Portal page is not loading correctly. This may include blank pages, slow load time, continuous spinning wheel, error icon, or server errors.

Root Cause

A browser's cache being full can occasionally cause this issue. Other browser-related factors such as outdated browsers or connectivity issues may also affect the proper loading of the Manager Portal.

Solution

As an initial troubleshooting step, clearing a browser's cache is best practice before contacting Everbridge Technical Support. Refer to the documentation linked below for steps to clear the cache for the most popular browsers.

NOTE: Everbridge does not endorse any particular browser for use with Everbridge products.

• Google Chrome

• Safari

• Microsoft Edge

• Mozilla Firefox

If clearing the cache doesn't resolve the issue, try these additional troubleshooting steps:

• Refresh the page

• Ensure you are using a supported and up-to-date web browser

• Check your internet connection

• Restart your browser

• Try accessing the platform from a different browser

• Check the Everbridge status page for any known incidents

• Ensure you're subscribed to service advisories for real-time updates