Problem
The Manager Portal page does not load correctly. This may include:
Blank pages
Slow loading time
Continuous spinning wheel
Error icons
Server errors
Root Cause
A web browser cache that is full or corrupted can prevent the Manager Portal from loading. Other browser-related factors may also affect performance, including outdated browsers, browser extensions, VPN or security/privacy tools, or network connectivity issues.
Solution
As an initial troubleshooting step, clearing the browser cache is recommended before contacting Everbridge Technical Support. Documentation from the browser vendors below provides instructions for clearing cached data:
NOTE: Everbridge does not endorse a specific web browser for use with Everbridge products.
If clearing the cache does not resolve the issue, perform the following additional troubleshooting steps:
Refresh the page.
Ensure the browser being used is supported and up to date.
Verify the internet connection is stable.
Restart the web browser.
Attempt to access the platform using a different web browser.
Check the Everbridge Status Page for any known incidents.
Try accessing the Manager Portal in a private/incognito browsing window.
Disable browser extensions, content blockers, or privacy tools temporarily, then reload the page.
If you are using a VPN, temporarily disable it and test again, or switch between Wi-Fi and cellular data.
Where possible, reduce browser load by closing unnecessary tabs or windows.
Confirm subscription to Everbridge service advisories for real-time updates.
If issues persist after basic troubleshooting and internal checks, collect details about your environment and contact Everbridge Technical Support for further investigation.