Problem:

Users logged in to Everbridge Suite using CA Siteminder are automatically logged out after a short time.

Root Cause:

The "skew time" configured in CA Siteminder determines how long an assertion is valid and impacts the session expiration time for users in Everbridge Suite.

Solution:

Contact a designated internal IT department and increase the "skew time" in CA Siteminder to at least 60 minutes.