Problem

Users are not able to see their scheduled shifts in the Member Portal.

Root Cause

There are several possible causes:

• Calendar reminder setting needs to be refreshed: The configuration that controls shift reminder delivery may need to be reset.

• Incorrect group or role configuration: If the wrong group is assigned to a role, or the role does not have permission to view staff, calendars can appear unstaffed or links to calendars are hidden. Only Org Admins can see them correctly in the Manager or Alerting portals.

Workaround

1. Log in to the Manager Portal and select the appropriate Organization from the upper right-hand corner.

2. Navigate to Settings > Contacts/Assets (or Contacts and Groups) > Scheduling.

3. Toggle the checkbox next to Send a calendar reminder via email: uncheck it, save and then re-check it for the affected calendar or layer.
   

4. If specific owners or users still cannot see shifts or calendar links, verify in the Manager or Alerting portal that:

   • The correct group (the one that contains the actual contacts) is assigned to the relevant role.

   • The role has permission to view staff for the calendar.

5. Capture evidence of the behavior:

   • Preferably a short video recording that clearly shows the steps taken and how the calendar or shifts display (or fail to display).

   • Screenshots as an alternative if video is not possible.

   Include details such as the browser, date/time, affected user, and any filters or views in use, then provide this information to Everbridge Support for further investigation.