1. Everbridge
  2. Knowledge
  3. Everbridge 360™ (Everbridge Suite) - Organization
  4. Contacts & Assets
  5. Contacts
  6. Scheduling

EBS: Users Are Not Able to See Their Scheduled Shifts in the Everbridge Member Portal

Updated
Diane McCoy
Optimized Resolution Standard Resolution High Resolution

Problem

Users are not able to see their scheduled shifts in the Member Portal.

Root Cause

The root cause is unknown.

Workaround

  1. Log in to the Manager Portal and select the appropriate Organization from the upper right-hand corner.
  2. Navigate to Settings > Contacts/Assets (or Contacts and Groups) > Scheduling. 
  3. Toggle the checkbox next to Send a calendar reminder via email and untoggle the box again.
    Send Calendar Reminder Email.png
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