EBS: 'Sorry, you can't access this resource!' Error When Accessing 'Get COG profile' Under IPAWS Settings, or, 'credentials do not match or are invalid' Error When Sending an IPAWS Notification

Problem

When accessing Get COG profile under Settings > Organization > Publishing Options > CAP Channels > IPAWS, the following error occurs:

Sorry, you can't access this resource!
 
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If you attempt to send an IPAWS notification, a different error message occurs:

credentials do not match or are invalid
 

Root Cause

The COG Alias in the IPAWS certificate definition is in the wrong format.

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Solution

For the COG ID, enter only the numbers from the .jks file. For the COG Alias, enter the .jks file name. In the above example the .jks file is IPAWSOPEN120076.jks. The COG ID needs to be 120076, and the COG Alias needs to be IPAWSOPEN120076.

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For more information on the COG Alias format, see knowledge article EBS: IPAWS FAQ

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