Problem:

Some callers are listed without names in active SMART Conference Bridges and are listed by their phone numbers instead.

Root Cause:

Everbridge only lists callers by name if they are a part of the recipient list in active SMART Conference Bridges.

If a caller is not included in the recipient list, they will be listed by the phone number they used to call in. NOTE: This also applies to contacts that exist within the organization.

Solution:

Include all appropriate recipients in all SMART Conference Bridge communications.