EBS: Some Callers Are Listed without Names in Active SMART Conference Bridges and Are Listed by Their Phone Numbers Instead


Some callers are listed without names in active SMART Conference Bridges and are listed by their phone numbers instead.

Root Cause:

Everbridge only lists callers by name if they are a part of the recipient list in active SMART Conference Bridges.

If a caller is not included in the recipient list, they will be listed by the phone number they used to call in. NOTE: This also applies to contacts that exist within the organization.


Include all appropriate recipients in all SMART Conference Bridge communications.

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