After updating your Single Sign-On (SSO) certificate as per Knowledge Base Article 000059811 - Everbridge Single Sign-On (SSO) Certificate Update User Guide, you are still being prompted with a security pop-up alert that indicates the update is still needed.
This issue can occur in the following scenarios:
When a member portal SSO configuration at the organization level has overwritten the account-level configuration leaving the account-level configuration with no organization information (see below).
When an account-level member portal configuration has been disabled by unchecking the organization within the configuration (see below).
When a disabled organization has an SSO configuration linked to it.
This issue has no impact on the certificate update itself. However, to prevent the security alert window from continuing to pop-up with an update reminder, there are multiple solutions depending on the root cause.
Scenarios 1 and 2:
If the root cause is as described in scenarios 1 and 2 above, remove the unused account-level member portal configuration. Since the SSO configuration at the organization level is the one in use (each org SSO configuration is differentiated by API name), removing the unused account-level configuration will not impact the use of SSO.
To remove the account-level member portal configuration:
- Log in to the Manager Portal at the Account level.
- Select Settings from the top menu bar.
- Select Security from the menu on the left.
- Select Single Sign-On for Member Portal from the sub-menu.
- Click Remove.
- Answer Yes in the Confirm pop-up window.