EBS: Resident Connection - Why Can't I Send Notifications to the SMS and Wireless Delivery Methods?

Question:

Why can't I send notifications to residents and businesses using the SMS and Wireless delivery methods?

Answer:

The SMS and Wireless delivery methods are only appropriate to use in life-safety situations, so the Imminent Threat to Life flag at the top of the notification page must be checked to enable them.

(If the Imminent Threat to Life Flag does not appear, please see article #53560 - How to enable the Imminent Threat to Life flag.)

Imminent Threat to Life Enabled

Imminent Threat to Life Disabled

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