EBS: Notification That Was Escalated in Everbridge Suite Is Not Showing in the Escalation Summary Quick Report


When running the Escalation Summary Quick Report (Reports > Quick Reports > Escalation Summary), the desired notification is not available under the Please select a notification drop-down menu.

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Root Cause:

The status of the notification is still Active under Notifications > Active / History. To show on the report, the notification needs to be closed.

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Wait for the notification to close or stop the notification.

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