EBS: Resident Connection - Under What Circumstances Is a Notification Sent to Fewer Contacts Than the Number of Contacts Previewed on the Notification Page?

Updated December 19, 2024 22:37

Terry Branoff

Question

Under what circumstances is a Notification sent to fewer contacts than the number of contacts previewed on the Notification page in Resident Connection?

Example:

In an Organization with Resident Connection, a Notification page previews the number of Organization contacts, residents, and businesses targeted (in the screenshot below, for example, 3,762,027 total contacts):

Resident Connection Contacts in Notification.png

However, the broadcast report may display a smaller number of contacts whom the Notification or Incident targeted (in the screenshot below, for example, only 757,503 total contacts):

Resident Connection Notification Sent To Contacts.png

Answer

When this happens, it is because not all the residents and businesses selected had the right delivery methods. For example, if only voice-over-internet-protocol (VOIP) is selected as the Resident Connection delivery method, then the Notification will only reach residents and businesses with VOIP, not those with only a Landline. This reduces the total number of residents and businesses the Notification is sent to.

Was this article helpful?

0 out of 0 found this helpful