Problem
An ITA Notification was sent and instead of notifying one group at a time it immediately notified all members at once.
Root Cause
Sequencing is not selected in the Incident template.
Solution
Enable Sequencing in the Incident template with the following steps:
- Log in to the Manager Portal.
- Click the Incidents > Templates.
- Click the pencil icon next to the desired incident template.
- Click Contacts on the left side of the form.
- Click on the checkbox to enable Sequencing.
- Click Save.
For more information see knowledge article EBS: Customizing the Order in Which Contacts Within a Specific Group Receive Notifications in Everbridge Suite.
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