EBS: 'There was an error getting the templates' Message When Creating iPaaS Agent Conditions

Problem:

When attempting to add a condition to an iPaaS agent (Settings > Everbridge Open > iPaaS > API > {Edit Agent} > New Condition), the following error appears:

There was an error getting the templates.

User-added image

Root Cause:

The Integration User under iPaaS settings is not both a valid user and an API user.

Solution:

Verify that the Integration User under iPaaS settings (Settings > Everbridge Open > iPaaS > Settings) is both a valid user and an API user. The Integration User should be the Username of the organization user, not the Firstname/Lastname.

 
User-added image
 

If your user is not an API user, refer to Enable API Access for Your User in the Everbridge API Getting Started Guide in Knowledge Base Article 000045425 - Everbridge API Getting Started Guide.

Note there are additional scenarios that can cause this error message but they will require assistance from our support team. If this Knowledge Base Article does not apply to your issue, please contact Everbridge Technical Support and mention this article.


 
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.