EBS: IPAWS Refresh Status Button

In rare cases where FEMA does not send a return response, a Refresh Status button is displayed.
IPAWS Refresh Status Button
The Refresh Status button only displays if the final status is any one of the following connection errors:

Error Code

Client-Facing Text

996

Message not sent – Contact Everbridge

997

Message not sent – Server connection error – Try again or Contact Everbridge

997 Internal Server Error [500]
999 IPAWS Service Unavailable – Contact Everbridge

Clicking the Refresh Status button sends a request to FEMA to retrieve the latest status. Possible outcomes are:

  • Updated success status: The message was sent from Everbridge to FEMA to the carrier. No further action is required.
  • Updated failed status: The message was sent from Everbridge to FEMA, but it failed from FEMA to the carrier (199 error code - The CMAS Gateway cannot be reached or response time-out error). Draft a new message and resend.
  • Notification ID not found: The message was sent from Everbridge to FEMA, but FEMA failed to receive the message. Draft a new message and resend.
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