Topic

How to reset an expired Everbridge user password.

Description

Logging in with an expired password will automatically prompt the user to change the password with the following steps:

1. Enter the current password.
2. Enter a new password.
3. Re-enter the new password to confirm.
4. Click Continue.

IMPORTANT: Be sure to enter your username and password exactly as they are registered, as they are case-sensitive.

NOTE: If the password or username was forgotten see knowledge articles:

• EBS: How to Reset Your Everbridge Password
• EBS: How to Recover Your Everbridge Username

Administrator Password Reset

Administrators can reset passwords for users in Everbridge by following these steps:

1. Navigate to User Management.
2. Locate and access the user's profile.
3. Click the three dots in the upper right corner in the user's profile.
4. Click 'Send Forgot Password Email' button.