Topic

How to format phone numbers (voice and SMS) for contacts in Brazil under contact delivery methods in Everbridge Suite.

Description

Use the following guidelines when notifying contacts based in Brazil under contact delivery methods (Contacts/Assets > Contacts > Contact List > {edit specific contact > scroll down to Delivery Methods}

• 55 is the country code for Brazil
• Numbers are of the format: <2-digit country code> <2-digit area code> <number>
• Landline phone numbers are 10 digits.
• Mobile phone numbers are 11 digits.
• For mobile phone numbers, the first number following the two-digit area code must be a 9. For example, 55 11 91234 5678.
• For more information on formatting numbers for calling Brazil see the following website: http://www.howtocallabroad.com/brazil/.

Follow the steps below to manually enter contact information (the same format applies when preparing CSV files for uploading).

• For a voice path to landlines in Brazil: Enter the phone number only.

After saving, closing, then re-opening the contact, the Device address format should look similar to this: +55 11 2345-6789.

• For a voice path to mobile numbers in Brazil: Enter the phone number only.

After saving, closing, then re-opening the contact, the Device address format should look similar to this: +55 11 91234 5678.

• For an SMS path to mobile numbers in Brazil: Enter the phone number only.

After saving, closing, then re-opening the contact, the Device address format should look similar to this: +55 11 91234 5678.