EBS: How to Format Phone Numbers (Voice and SMS) For Contacts in Brazil Under Contact Delivery Methods in Everbridge Suite

Topic:

How to format phone numbers (voice and SMS) for contacts in Brazil under contact delivery methods in Everbridge Suite.

Description:

Use the following guidelines when notifying contacts based in Brazil under contact delivery methods (Contacts/Assets > Contacts > Contact List > {edit specific contact > scroll down to Delivery Methods}

  • 55 is the country code for Brazil
  • Numbers are of the format: <2-digit country code> <2-digit area code> <number>
  • Landline phone numbers are 10 digits.
  • Mobile phone numbers are 11 digits.
  • For mobile phone numbers, the first number following the two-digit area code must be a 9. For example, 55 11 91234 5678.
  • For more information on formatting numbers for calling Brazil see the following website: http://www.howtocallabroad.com/brazil/.

Follow the steps below to manually enter contact information (the same format applies when preparing CSV files for uploading).

  • For a voice path to landlines in Brazil: Enter the phone number only.

After saving, closing, then re-opening the contact, the Device address format should look similar to this: +55 11 2345-6789.

  • For a voice path to mobile numbers in Brazil: Enter the phone number only.

After saving, closing, then re-opening the contact, the Device address format should look similar to this: +55 11 91234 5678.

  • For an SMS path to mobile numbers in Brazil: Enter the phone number only.

After saving, closing, then re-opening the contact, the Device address format should look similar to this: +55 11 91234 5678.

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