Sending out messages through the Everbridge manager portal is a vital aspect of keeping your recipients informed and aware.

Having your recipients confirm that they've received your notification can be even more beneficial to improving your organization's messaging. And this can be done through the Confirmation Requested setting. Be aware that only specific administrator roles within your organization will be able to adjust certain notification settings.

To turn on the confirmation requested feature.

Begin by hovering over the Settings tab.

Then click Organization.

Select the Notifications option.

Then click Default Options.

You can see there is a toggle option next to Request Confirmation.

Toggle this on.

And then click Save.

With this new feature turned on, your messages now include a way for your contacts to let you know they've received your notification.

For example, in a notification sent to an email address, Everbridge includes a hyperlink. This can be clicked by a user to confirm receipt of the message.

In a voice message, users are prompted to press a key.

Our best practice recommendation is to have the Confirmation Requested setting turned on, as it gives contacts control of not receiving a message they've already seen. And it gives you, the administrator insight into how contacts got your message, as well as how quickly it was received.

When your contacts confirm receiving your message.

It is reflected in the Notification Report, which can be viewed through the Active History page.

By viewing these reports.

Your organization can determine how many people are seeing your notifications, as well as how they're seeing your notifications.

For example, you may recognize a trend that your contacts are mainly confirming receiving notifications through SMS.

Meaning your organization can prioritize the SMS text message delivery option when sending out communications.

It's important to note that your contacts do not need to confirm receiving your notifications for your messaging to continue as originally configured. It will not affect your messaging cycles, and can only improve your organization's insight into the effectiveness of your notifications.