Problem

Viewing Everbridge University courses generates the error:

It appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings before trying again.

Root Cause

Viewing courses in Everbridge University requires an internet browser to allow popup windows.

Solution

The following links detail how to adjust browser settings to allow popup windows:

Google Chrome

https://support.google.com/chrome/answer/95472?hl=en

Mozilla Firefox

https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Safari

https://discussions.apple.com/message/19488386

Additional Troubleshooting

If you are still experiencing issues after allowing popup windows, please follow these additional steps:

1. Ensure that JavaScript is enabled in your browser settings.

2. Check that cookies are allowed in your browser settings.

3. If the problem persists after enabling JavaScript and cookies, contact your IT department for further assistance. The issue may be related to network or security configurations.