Topic

How to create and manage Alert Subscriptions in the Everbridge Suite Member Portal.

Description

1. Log in to the Everbridge Manager Portal and select your Organization.

2. To manage Member Portal Alert Subscriptions, go to:
   Settings > Member Portal > Information Collection > Alert Subscriptions.
   From here you can create new subscriptions or edit existing ones.

3. To manage Alert Subscriptions that are part of Contacts/Groups configuration, go to:
   Settings > Organization > Contacts/Assets > Alert Subscriptions.

4. Select + Add to add a new Subscription.

5. Proceed to fill in the Category and Subscription details.

   1. Select + Add Subscription.

   2. Select + Add Item to add a Sub-Subscription to a Subscription. (Note: you must add at least one Sub-Subscription (+ Add Item) to every Subscription).

   3. Click Save.

Additional Information

• Alert subscriptions can be routed to both individual contact profiles and to contact Groups. Manage Groups under Organization > Contacts > Groups.

• In the Contact create/edit page, the Alert Subscription section appears as part of the contact form, typically in the lower-left area, where you can see and adjust which subscriptions apply to that contact.

• To create separate subscription channels (for example, Roads, Boil Water Advisories, Weather, Emergencies), create distinct alert templates/subscriptions for each category and assign the appropriate sender Caller ID to each. Residents can then subscribe to the specific categories they want through the Member Portal.

• Response Subscriptions are an optional feature. To have Response Subscriptions enabled for your account, ask your Account Manager to submit a case to the Implementations team.

• Locking down subscriptions so that only a specific group can add them is supported for Incident Subscriptions. Member Portal Alert Subscriptions cannot currently be restricted in the same way.

• If you cannot create Alert Subscriptions, have your System Administrator review your role and permissions, as access rights are a common cause. Once access is confirmed, follow the steps above to create or reactivate subscriptions.