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EBS: How to Set Up a Cisco Spark Integration Under the IT Alerting Smart Channel Integration Setting in Everbridge Suite

Updated
Terry Branoff
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Topic:

How to set up a Cisco Webex Teams integration with Everbridge Suite.

Description:

Cisco Webex Teams (formerly known as Cisco Spark) is a collaboration tool that allows teams to collaborate in areas known as 'spaces'. Team members can text chat, share files and make video calls.

The Everbridge integration allows users to link spaces to Everbridge Incidents so those in the control room and staff on the ground can share knowledge in a space that's linked to the incident. Content from the space is then posted to the Everbridge incident so incident managers and org admins can see what happened without having to log in to Cisco Webex Teams.

To configure a Cisco Webex Teams integration with Everbridge Suite, follow the steps below:

Add to Webex Teams
  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Click on the Settings tab.
  3. Click on ITA on the left.
  4. Click Smart Channel Integration in the drop-down menu.
  5. Click the radio button next to Cisco Webex Teams.
  6. Click the Add to Webex Teams button.
Cisco Webex Teams Login
  1. A prompt will open. Enter your email address.
  2. Enter your password.
  3. Follow the on-screen instructions to authorize your identity.
  4. Click Accept to confirm the connection.
Once the integration is complete the page will redirect to the Everbridge Suite settings.

With the integration set up, follow the steps below to create a 'space' for an incident:

ITA
  1. Click on the ITA tab.
  2. Click on the Operations sub-tab.
  3. Find the desired open incident and click Create under the Channel column.
Created Space
  1. A space will then appear in Cisco Webex Teams. The name of the space will be the Incident Name(Incident ID).

NOTE: It is encouraged that the Incident ID is used as a visible variable in the incident template. This helps identify 'spaces' for incidents in Cisco Webex Teams if there are multiple open incidents. It is also recommended that users install the Cisco Webex Teams mobile app to collaborate in the field. When the incident is closed, the team will be automatically archived.

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