How to set up a Cisco Spark integration with Everbridge Suite.
Cisco Spark is a collaboration tool that allows teams to collaborate in areas known as ‘spaces’. Team members can text chat, share files and make video calls.
The Everbridge integration allows users to link spaces to Everbridge Incidents so those in the control room and staff on the ground can share knowledge in a space that’s linked to the incident. Content from the space is then posted to the Everbridge incident so incident managers and org admins can see what happened without having to log in to Cisco Spark.
To configure a Cisco Spark integration with Everbridge Suite, follow the steps below:
With the integration set up, follow the steps below to create a 'space' for an incident:
NOTE: It is encouraged that the Incident ID is used as a visible variable in the incident template. This helps identify 'spaces' for incidents in Cisco Spark if there are multiple open incidents. It is also recommended that users install the Cisco Spark mobile app to collaborate in the field.