EBS: How to Rename or Edit the It Alerting (ITA) Processes

Topic:

How to rename or edit the IT Alerting (ITA) processes.

Description:

Update the Process names and settings in the ITA settings by following these steps:

  1. Log into the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click the Settings tab.
  3. Click ITA on the left. 
  4. Click Processes from the drop-down menu. 
  5. Edit/change the process names.
  6. Select the check box for 1 to 4 processes to display on the ITA Dashboard. 
  7. Change the Priority Variable and Service Variable names.
    • Click the Down Arrow to view the list of all incident variables in the organization. Then select the variables to use as the Priority or Services variables.
    • Click the “x” next to the Down Arrow to clear all the variables.

    • Select the “x” next to a variable name to remove just that variable.
  8. After making any of these changes, click Save.

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