EBS: How to Rename or Edit the It Alerting (ITA) Processes


How to rename or edit the IT Alerting (ITA) processes.


Update the Process names and settings in the ITA settings by following these steps:

  1. Log into the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click the Settings tab.
  3. Click ITA on the left. 
  4. Click Processes from the drop-down menu. 
  5. Edit/change the process names.
  6. Select the check box for 1 to 4 processes to display on the ITA Dashboard. 
  7. Change the Priority Variable and Service Variable names.
    • Click the Down Arrow to view the list of all incident variables in the organization. Then select the variables to use as the Priority or Services variables.
    • Click the “x” next to the Down Arrow to clear all the variables.

    • Select the “x” next to a variable name to remove just that variable.
  8. After making any of these changes, click Save.

User-added image
Was this article helpful?
0 out of 0 found this helpful

Article Feedback

Please sign in to leave a comment.