Topic

How to rename or edit the IT Alerting (ITA) processes.

Description

Update the Process names and settings in the ITA settings by following these steps:

1. Log int o the Manager Portal and select the desired Organization from the upper right-hand corner.
2. Navigate to Settings > ITA > Processes. 
3. Edit/change the process names as needed. 
4. Select the checkbox for up to four processes to display on the ITA Dashboard. 
5. If desired, change the Priority Variable and Service Variable names.
   • Click the Down arrow to view the list of all Incident variables in the Organization. Then select the variables to use as the Priority or Services variables.

   • Click the “x” next to the Down arrow to clear all the variables.

   • Select the “x” next to a variable name to remove just that variable.
6. After making any of these changes, click Save.