Topic

How to join an Incident Chat as an Everbridge User from the Manager Portal.

Description

Everbridge Users can join a live Incident Chat from the Everbridge Manager Portal if their user profile has been linked to a contact in the Organization where the Incident was sent from. 

Users who attempt to access an Incident Chat when they have not been linked to a contact in the Organization will receive an error. The following knowledge article provides steps on how to resolve this error: EBS: Live Incident Chat Error Code in Everbridge Suite - 'To participate in live chat, your account must be linked to a contact in this organization.'

To access the Incident Chat via the Manager Portal User Interface, follow the steps below: 

1. Log in to the Manager Portal and select your Organization
2. Hover over the Incidents tab from the top menu bar and navigate to the Open / History from the drop-down menu
3. Select the Open option next to Viewing: and click the name of the Incident
4. Click on the Live Chat hyperlink