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EBS: Identifying Contacts With a Specific Email Provider in Everbridge Suite

Updated
Diane McCoy
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Topic

How to identify contacts with a specific email provider.

Description

Finding the provider your contacts are using for their email delivery method can be helpful if your contacts are not receiving your organization's email notifications. For example, some free email providers such as Yahoo have been known to prevent email notifications from reaching contacts.

You can determine the email providers your contacts are using for their email delivery method by following the steps listed below:

  1. Log in to the Manager Portal and select your Organization.
  2. Choose the Contacts tab from the top of the page.
  3. Select the Advanced search link from the right of the page.
  4. Create a search with the following attributes:
    1. Field: Delivery Method Value
    2. Condition: contains
    3. Value: <Name of the email provider>
  5. Select Search to display the contacts using the specified email provider.
  6. To search for a different email provider, replace the name in the Value field and Search again.
Contact Email Provider Advanced Search

For more information on undelivered email messages, see knowledge article 000005694 - Troubleshooting Undelivered Message Issues.

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