EBS: How to Publish a Notification/Incident to the Everbridge Member Portal

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Topic:

How to publish Everbridge notifications/incidents to the member portal.

Description:

Publishing Notifications:

Enable the Notifications tab in the member portal

To publish notifications to an Everbridge member portal you must first ensure that the member portal has the Notifications tab enabled. To do so, please follow the steps below.
  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Settings tab from the top menu bar.
  3. Select Member Portal from the drop-down menu.
  4. Select Notification Pages from the menu on the left.
  5. Toggle the Yes radio button to Enable Member Portal Notification Pages.
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NOTE: If you do not see the Notification Pages option, please reach out to your Everbridge account manager to request that the feature be enabled. Please refer to this Knowledge Base Article for faster resolution.
 

Publish a new notification to a member portal

To publish a new notification to a member portal, follow the steps listed below:

  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Notifications from the top menu bar.
  3. Click the New Notification button in the upper right-hand corner.
  4. Create the notification as desired, and from the Publishing Options pane, select the checkbox for Member Portal.
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Edit a notification template to be publishable to a member portal

To edit a notification template to be publishable to a member portal, please follow the steps below.
  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Notifications from the top menu bar.
  3. Select Notification Templates from the drop-down menu.
  4. Click the pencil icon next to the notification template you would like to edit.
  5. Scroll down to Publishing Options.
  6. Select the checkbox for Member Portal.
  7. Scroll to the bottom and click Save to save your template.

Publishing Incidents:

NOTE:

Incident Notifications published to the Everbridge Member Portal will appear under the Notifications Tab.

To publish an Incident to a member portal you must first edit the incident template to ensure the Member Portal publishing option is enabled. To do so, please follow the steps below.
  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Select Incidents from the top menu bar.
  3. Select Templates from the drop-down menu.
  4. Click the pencil icon next to the Incident Template you would like to edit.
  5. Click on Publishing Options from the left.
  6. Select the checkbox for Member Portal.
  7. Click Save in the upper right-hand corner to save your template.
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Once the Member Portal Publishing Option has been saved in the template you can now use the template to Publishing Incidents to your Member Portal. To do so, please follow the steps below.
  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Incidents from the top menu bar.
  3. Select + Launch Incident from the drop-down menu.
  4. Select the Incident Template on the left.
  5. Fill in the required information and click Next.
  6. Edit the incident as desired, and from the Publishing Options pane, confirm the checkbox for Member Portal is checked off.
  7. Click Send to launch the incident now or at your desired time.
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