EBS: Everbridge Suite Spring 2018 SSL Certificate Rotation FAQ

Why is Everbridge performing this maintenance?

SSL certificates have a limited life-span and must be renewed every few years. In this case, we are replacing our certificates a little earlier than usual due to changes driven by deadlines imposed by Google Chrome and Mozilla Firefox.

Details of Google's plans around this change can be found at: https://security.googleblog.com/2017/09/chromes-plan-to-distrust-symantec.html.

Details of Mozilla's plans around this change can be found at: https://wiki.mozilla.org/CA:Symantec_Issues.

What does this mean to me?

This change should not have any impact on most of our users, including users of the Everbridge Suite Manager Portal, Member Portal, or the Everbridge Mobile app. For users of the Everbridge Open API, there may be some changes needed if your integration software or middleware connection requires you to specify which certificates it will encounter when communicating with Everbridge. Everbridge's new certificate authority, after this change, will be DigiCert.

When will this change take place?

This change will occur over the course of a few days as we publish the new certificates to each of our servers. We expect to begin this process in mid-March and complete it by no later than early-April to ensure that we adhere to Google's plans for their changes to the Chrome browser in mid-April.

What action do I need to take?

Users connecting to Everbridge via the web or any one of our mobile apps will not need to do anything.

How will this affect the ManageBridge, SecureBridge, and HipaaBridge mobile apps?

This change will not affect users of all Everbridge mobile apps.

How will this affect uploads via Secure FTP?

This change will not affect uploads via Secure FTP.

How will this affect my application integrating with the Everbridge Open API?

If your integration software or middleware connection requires you to specify which certificates it will encounter when communicating with Everbridge, then you will need to make some changes to account for the updated certificates when they become available. Everbridge's new certificate authority, after this change, will be DigiCert.

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