Question:

What level of logging exists in Everbridge Suite for user access and usage of system?

Answer:

Actions that generate records in the database are logged. Examples of such actions are:

• logging in and out

• record deletion

• creating custom reports

• sending or scheduling notifications

• adding or deleting a contact to or from a group

Non-intrusive activities are not logged. Examples of such activities are:

• opening a record

• page navigation

• reading a report

There are some limitations when retrieving audit logs in Everbridge. The system cannot generate backend reports for very large date ranges, particularly those spanning several months. For comprehensive log retrieval, it's recommended to:

• Use the Manager Portal to generate logs

• Pull logs in smaller time increments (preferably a month at a time)

• Be prepared to compile and filter the data manually in a spreadsheet

Important note about user account modifications: If you make changes to a user account, such as re-adding a user or modifying roles, these actions can overwrite existing log data which makes it difficult or impossible for Everbridge Support to trace the original cause of account changes. To preserve log integrity, report any unexpected account issues immediately and avoid making account modifications before consulting with Everbridge Support.

If you need access to specific logs of system usage, please reach out to your Everbridge Account Manager, or contact Everbridge Technical Support.