EBS: How to Attach Files to Notifications or Incidents in Everbridge Suite

Topic:

How to attach files to notifications or incidents in Everbridge Suite.

Description:

Attachments may be included on notifications to send relevant documents, pictures, and other files to communicate with contacts more effectively.

Please keep the following in mind when attaching files to a notification:

  • Files can be attached to notifications sent via email, Everbridge Mobile App, or fax.
  • Up to 5 files can be attached to the message.
  • The total file size for all attachments is 20 MB.
  • Each file name should be no more than 80 characters.
  • 178 different document types are supported, including the commonly used formats Microsoft Word, Microsoft Excel, PDF, and HTML.  
  • If the notification is sent via fax, use file types that are receivable via a fax transmission (for example, no audio files). Fax attachment files should not contain macros or complicated formatting.
  • If the files attached to a notification are 2 MB and under, the files will be embedded in the email.  
  • If the total files attached to a notification are more than 2 MB in size, contacts will see secure links in the email notification received. Contacts can click the links to download and view each attachment.  
  • Attachment links will be available for 7 days by default. This can be configured and changed in Organization Settings > Notifications > Default Options > Attachment to 1 to 30 days.
  • CAPRSS feeds can accept up to 2 MB of files.  
  • Nixle can support up to 10 MB of files.  
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