Term | Definition |
|---|---|
| .csv | Comma Separated Value. A file format used to upload contacts to the Manager Portal. |
| Alert Subscriptions | Types of notifications contacts can subscribe to receive notifications. |
| Alertus | An Everbridge partner providing desktop alerts, alert beacons, and digital signage. |
| API | Application Program Interface. A set of routines, protocols, and tools that allow your software and programs to communicate with the Everbridge Suite. |
| Broadcast Cycle | The number of times the Everbridge application should attempt to notify your contacts. |
| Broadcast Duration | How long the Everbridge application should attempt to notify your contacts and for how long your contacts have for confirming receipt of your notification. |
| Call Throttling | A feature used to control the number of simultaneous phone calls made to your jurisdiction or to your locations. |
| CMAS | Commercial Mobile Alert System. See WEA. |
| Conference Bridge | A notification type that alerts contacts to join a conference call. |
| Country Calling Code | A numeric code that precedes a phone number that specifies which country the phone number belongs to. |
| Delivery Method | A way a contact can receive a notification, such as Email, SMS, pager, or phone. |
| Dynamic Group | Groups which update based on contact-specific criteria when a notification is sent. |
| Event | A group of notifications for the same incident or event in your organization. |
| Everbridge Mobile App | A mobile application that contacts can receive notifications through and interact with the message senders with features such as sharing geolocation information, pictures, and free form text. |
| Geo-Code | Verification of the latitude and longitude of a contact's address. |
| GIS | Geographic Information System. Used to indicate that a notification was sent from the Universe tab. |
| Groups | Static lists of contacts that are maintained by users. Groups may represent sets of contacts that share commonalities. |
| Incident Details | Information used internally by incident managers or responders that is not visible to notification recipients. Distinct from Message fields which contain the actual communication sent to contacts. |
| Incident Management | The automation of an organization's incident communication plan. An organization's communication plan is comprised of incident templates, which include the necessary components to deliver notifications: message, contacts, and notification settings. |
| Incident Template | A predefined template tailored to a specific communication plan. |
| Incident Variables | A custom field that administration roles can add to the input form of an incident template to collect critical information an incident. |
| Incident Zone | A shape-created geofence which designates an area of activity. |
| Interactive Visibility | The communications console from the Universe tab, utilizing Twitter, Member and Safety messages, weather alerts and more to gather real-time data. |
| Manager Portal | Used interchangeably with "Mass Notifications", or "Everbridge Suite". |
| Map Layers | An overlay on the map used to reference information. Map layers may include structures, contact location, and weather. |
| Message | The actual communication content sent to contacts through channels like SMS, email, or voice notifications. Unlike Incident Details, Message fields are visible to notification recipients. |
| Message Template | A precomposed message that can be used when sending a notification. |
| NC4 | A safety and security solutions service provider that can be used in conjunction with Everbridge. |
| Notification Escalation | A feature used in notifications to contact additional sets of message recipients if an expected number of responses is not met. |
| Notification Template | A predefined notification tailored for specific contacts or groups. |
| PBX | Private Branch Exchange. A switching system that provides intercommunication between telephones. |
| Point Address Data | Uploaded geocoding data for addresses. Using point address data matches the stored addresses to contact address data: exact matches are geocoded on the contact records. |
| Polling | A notification type that allows contacts to respond to a list of choices. |
| Quick Reports | A set of preconfigured reports, used for summarizing and analyzing notifications, incidents, and contact performance. |
| Quotas | Used with polling notifications, quotas set required amounts for specific responses. |
| Role | A designation for a user account's set of privileges when accessing Everbridge Suite. |
| Rule | A dynamic method to select contacts based on data fields for a notification. |
| Scenario | A collection of incident templates used to notify different audiences with different messages at the same time. |
| Secure Messaging | Industry-compliant, application-based mobile messaging. Used in Everbridge Mobile app. |
| Secure Push | A feature which sends a notification to a Secure Messaging application. |
| Sender Caller ID | The number that displays on a contact's phone when receiving a voice notification. |
| Sender Email Display | The address that displays in the "From" field when receiving an email notification. |
| SMART Weather | A premium weather alerting feature utilizing weather alerts and thresholds for targeted automated notification. |
| SMS | Short message service, also known as text messaging. |
| SMTP | Simple mail transfer protocol, i.e., username@domain.com. |
| SSO | Single Sign-On. |
| Thresholds | Criteria which determine when to launch a notification or incident template. Used for weather and Twitter alerts, as well as Safety and Member Messages. |
| Voice Delivery PIN | A numeric code contacts must enter before hearing a voice notification. |
| Voice Greeting | An automated message that plays before voice notifications. |
| WEA | Wireless Emergency Alerts. |
| Webhook | A feature used to update a client-controlled webpage with notification-specific information. |
EBS: Everbridge Suite Glossary of Terms
Updated
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