Poblem:

Email ingestion integration generates the following error:

Root Cause:

If the user who last updated the email ingestion undergoes any of the following changes, then the original ingestion will fail. 

• Their user record is deleted
• Their role is changed
• They change their username

Solution:

To resolve, re-save the failing email ingestion integrations by following these steps:

1. Log in to the Manager Portal.
2. Click on the Settings tab.
3. Click on the Everbridge Open sub-tab.
4. Click on the pencil icon next to the desired email ingestion integration.
5. Click Save.