Error

Email ingestion integration fails and generates an internal error related to template variable changes.

Error Message:

Root Cause

This error occurs when the user associated with the email ingestion integration has undergone changes that impact variable access. This may include:

• The user account has been deleted
• The user role has been changed
• The username has been modified

These changes can invalidate the integration’s ability to access or process template variables.

Solution

Resolve the issue by re-saving the email ingestion integration to update the associated user context.

1. Log in to the Manager Portal.
2. Select the Settings tab.
3. Select the Everbridge Open sub-tab.
4. Select the pencil icon next to the desired email ingestion integration.
5. Select Save.