Topic:

Flushing your local DNS server cache.

Questions answered:

• Why is my web browser incorrectly changing the Manager Portal URL to an invalid URL?
• I am not able to reach an Everbridge web service from a specific computer, although I can from others. What can I do to fix the connection from the device having an issue?
• What are the steps to flush my local DNS cache on my computer?
• Sorry, the page you're looking for isn't available.

Description:

If you are correctly typing the Manager Portal URL into your web browser's search bar and are receiving a login error message, such as the one pictured, please contact your company's IT department to clear the cache on your DNS servers. It's likely the DNS servers have cached an incorrect URL for accessing the Everbridge site, and if so, is the cause of the login error.