Problem:

Email ingestion integration generates the following error code:

Root Cause:

A textbox variable character limit is being exceeded in the incident template being used. The default limit for a textbox variable is 260 characters.

Solution:

Increase the Textbox variable limit.

In order to complete this:

1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
2. Select the Incidents tab, then Variables from the drop-down menu.
   
3. Find the desired variable and select the pencil icon next to it.
4. Under Limit, enter a character limit higher than 260.
5. Select OK.