Error

Email ingestion integration fails when processing an incoming email due to a variable value exceeding the allowed character limit.

Error Code:

Invalid option value of Information Variable

Error Message:

      error out of max length [260]!
 

Root Cause:

A textbox variable character limit is being exceeded in the incident template being used. The default limit for a textbox variable is 260 characters.

Solution:

Increase the textbox variable character limit in the incident template.

To complete this:

1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
2. Select the Incidents tab, then select Variables from the drop-down menu.
3. Locate the desired variable and select the pencil icon next to it. In the Limit field, enter a value greater than "260".
4. Select OK.