EBS: Contact Upload Error Code: 'Record Type is Not Defined'


Contact Record Status:

Not loaded - critical error

Error Message:

     Record Type is Not Defined: Record Type: {Record Type name}

NOTE: Contact Upload file failure error messages may be viewed under ContactsUploads > User-added image. Clicking on the  User-added image icon next to the desired upload file brings you to the Upload Results page where information about the upload is displayed. Next, select the Not loaded - critical error tab to see the contacts with the error. 

Root Cause:

This error means the Record Type given for the contact has not been defined for the Organization. Check the Error Message column for the contact to see the Record Type value that is not defined. 


Define the Record Type value you'd like to use under Settings > OrganizationContacts and Groups > Contact Record Types. The solution is best illustrated with an example.

Example 1:

Record Type Not Defined UI Error

The following file would cause the above errors because "Contractor" has not been defined as a Record Type

           Record Type Not Defined Excel Example

To define the Record Type value you'd like to use, follow the steps below. In this example the record type "Contractor" would need to be added here to avoid any errors. 

  1. Choose the Settings tab from the top of the page.
  2. From the Organization tab, choose the Contacts and Groups menu.
  3. Choose the Contact Record Types menu option.
  4. Add the desired Record Type, then choose Add to save.
           Record Type Settings

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