EBS: How Are Safety Variable Mappings Used in Incidents in Everbridge Suite?

Question:

How are safety variable mappings used in incidents in Everbridge Suite?

Answer:

When contacts use the safety connection features on the Everbridge Mobile App to trigger incidents, safety variable mappings allow certain variables to be included in incidents.

There are five safety fields that can be mapped with either a textbox or textarea incident variable:

  • Record Type
  • Member Name
  • Phone Number
  • SOS URL
  • Location

NOTE: Before creating a safety variable mapping, create the incident variables that will be used by incident templates. For this example, a location variable is created.

  1. Log in to the Manager Portal.
  2. Select an organization from the upper right-hand corner of the page.
  3. Hover over the incidents tab and select variables.
  4. Click on New Variable.
  5. Select the type Textbox.
  6. Enter a name, for example; geo-point.
  7. Enter a character limit.
  8. Click OK.

Variable MappingTo create a variable mapping, follow the steps below:

  1. Select an organization from the upper-right hand corner of the page.
  2. Click on Settings.
  3. Click on Interactive Visibility.
  4. Click on Safety.
  5. Click on Variable Mappings.
  6. In the Safety Field Name: Location, select the variable relating to a geo-point.
  7. Click Save.
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