Question

How are Safety variable mappings used in Incidents in Everbridge Suite?

Answer

When contacts use the Safety Connection features on the Everbridge Mobile App to trigger Incidents, Safety variable mappings allow certain variables to be included in Incidents.

There are five Safety fields that can be mapped with either a textbox, textarea or location Incident variable:

• Record Type
• Member Name
• Phone Number
• SOS URL
• Location

NOTE: Before creating a Safety variable mapping, create the Incident variables that will be used by Incident templates. For this example, a location variable is created.

Create Incident Variable

1. Log in to the Manager Portal and select an Organization from the upper right-hand corner of the page.
2. Navigate to Communications > Incidents > Variables.
3. Click New Variable.
4. Select the type. For this example, we'll use Location: Geo Point.
5. Enter a name, such as Geopoint.
6. Enter a character limit if applicable.
7. Click OK.
   

Create Variable Mapping

To create a variable mapping, follow the steps below:

1. Select an Organization from the upper-right hand corner of the page.
2. Navigate to Settings > Interactive Visibility > Safety > Variable Mappings.
3. In the Safety Field Name: Location, select the Geopoint variable created above.
4. Click Save.
   

Displaying Contact Name in Safety Button Incidents

When a contact uses a safety button in the Everbridge mobile app, you can display their actual name in the incident instead of the template creator's name by following these steps:

1. Create a new textbox variable (e.g., 'Safety Connection Member Name') in Communications > Incidents > Variables.
2. Navigate to Settings > Interactive Visibility > Safety > Variable Mappings.
3. Map the new variable to the Safety Field Name: Member Name.
4. Add this variable to your incident template to display the contact's name who pressed the safety button.