EBS: Delivery Section Missing From Contact Record That Previously Had a Delivery Method; Unable to Add Delivery Method; Call Result Is ‘Not Attempted - Invalid Path' in Everbridge Suite

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Problem:

  1. When attempting to add a delivery method to a contact, you are unable to add a delivery method because the "Delivery Methods" section of the Contact Record (Contacts > Contact List > {Edit - pencil icon}) is missing:
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  1. When viewing the notification details under Notifications > Active/History > {title} > Delivery Details, the Call Result show a Delivery Method Value indicating the contact has a delivery method defined:  
Not Attempted - Invalid Path
 
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  1. As a result, you are unable to add, edit, remove, or view delivery methods for that contact.

Root Cause:

Invalid data is stored in the contact record. This can happen with contact records that have old data prior to the validation checks that contact uploads have today.

Workaround:

Delete and add the contact record again. Due to current validation checks in the product this will not happen again.

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