Error:
Contact Record Status:
Error Message:
- Required Column has NULL value: External ID:
- UPLOADCONTACT_FIRSTNAME_EMPTY_ERROR: First Name
- UPLOADCONTACT_LASTNAME_EMPTY_ERROR: Last Name
- UPLOADCONTACT_RECORD_TYPE_NULL_ERROR: Record Type:
NOTE: Contact Upload file failure error messages may be viewed under Contacts > Uploads > . Clicking on the
. icon next to the desired upload file brings you to the Upload Results page where information about the upload is displayed. Next, select the Not Loaded - critical error tab to see the contacts with the error.
Root Cause:
This error means the contact record in the upload file is missing one or more required fields (First Name, Last Name, External ID & Record Type). Check the Error Message column for the contact to see which required fields are missing a value.
Solution:
Update the contacts in the upload file with the missing required fields. The solution is best illustrated with an example.
Example 1:
For example, the following file would cause these errors:
Note that one contact is missing all four required fields and the other contacts are each missing one required field. The solution in this case would be providing a value for each of the required columns (First Name, Last Name, External ID & Record Type) for each one of the contacts. The file example below has the missing values corrected.
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