Error

Contact Record Status: 

Loaded with error

Error Message:

Phone column is empty for defined country: {Contact Path}

Contact upload failure error messages can be viewed under Contacts > Uploads. Selecting the upload results icon next to the desired file opens the Upload Results page, where the error is displayed.

Root Cause

The error occurs when a value is provided in the Phone Country column but the corresponding Phone column does not contain a phone number. When a country code is present, the system expects a phone number in the associated phone column.

Solution

Only provide a contact path country code if a corresponding contact path value is included in the upload file to avoid this error.

To resolve this error:

• Add the missing phone or SMS number in the appropriate Phone or SMS column for the specified Phone Country or SMS Country, or
• Remove the value from the Phone Country or SMS Country column so the system no longer expects a corresponding phone or SMS number.

After correcting the CSV upload file, upload the file again.