Problem

Accessing the Everbridge CEM Suite member portal generates the following error:

Your connection is not private

Root Cause

The member portal URL was shortened by a service such as bitly, which changes the URL. In this case 'support' was changed to 'ww2' which is not a valid URL for accessing the Everbridge member portal.

Solution

Use the correct URL for the organization's member portal. To find the organization's member portal, see knowledge article EBS: Accessing the Member Portal From the Manager Portal in Everbridge Suite.