EBS: Does Renaming an Additional Information Field in the Everbridge Suite Settings Affect Contacts?

Updated September 28, 2023 22:52

Diane McCoy

Question:

Does renaming an additional information field in the Everbridge Suite settings affect contacts?

Answer:

Renaming an additional information field does not negatively affect contact records associated with it. The name will update and its values will remain.

NOTE: Renaming a value within an additional information field will remove it from associated contact records. This occurs with additional information fields that use "Single Selection List" and "Multiple Selection List" values only.

Renaming an Additional Information Field

In this example under Settings > Contacts and Groups > Additional Information, the Name of an additional information field is set to "Title".

Within contact records, the additional information field's name is set to "Title" and the value is set to "Manager".

When the Name is changed in the organization's settings, it will reflect in all associated contact records. In this example, "Title" was changed to "Position".

Contacts associated to the additional information field are updated so the field is now "Position" and the value remains as "Manager".

Renaming Values within an Additional Information Field

In the example to the right, the value "Manager" is changed to "Supervisor".

Contacts that used the "Manager" value will no longer have it selected.
The new value must then be assigned for it to be associated to contact records.

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