Error:

Error Message:

• Organization name is incorrect: Organization Name

NOTE: This error will be seen at the Account level under the Contacts tab. Only Account Admin users have access to the Account level.

Root Cause:

This error means that there are one or more contacts with a blank or unacceptable value in the Organization Name column and the contact upload file is being uploaded at the Account level. 

Solution:

Update the contact upload file making sure that each contact has an acceptable value in the Organization Name column. Acceptable values are the names of the Organizations in your Account. The value for Organization Name is case-sensitive and must exactly match an Organization within your Account.

Example:

The following file would cause the error above:

  Note that one contact has a blank value for Organization Name and the other contact has a misspelled org name that does not match an Organization in their account. The example contact upload file below shows how the Organization Name column needs to be populated with a value that matches an Organization name in the Account.