EBS: Connecting to Everbridge via SFTP to Upload Contacts Generates the Error ‘server refused our key’

Problem:

Connecting to Everbridge via SFTP to upload contacts generates the following error:

server refused our key

Root Cause:

The SFTP Key used was not converted correctly or it is corrupted.

Solution:

Ensure that the SFTP Key is converted correctly by following the steps in Knowledge Base Article 000034649 - SFTP Access Guide & FAQ.

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