EBS: Creating Incident Templates in Incident Communications With an IPAWS Message Generates the Error, 'For incident phases: New | Updated | Closed’s Body, voice file are all empty, please fill the information.'

Problem:

Creating incident templates in Incident Communications with an IPAWS message generates the error:

For incident phases: New | Updated | Closed's body, voice file are all empty, please fill the information.

Root Cause:

Contacts and variables are not selected in the incident template.

Solution:

In order to save an incident template that includes and IPAWS message, at least one contact must be selected and incident variables must be used.

For more information on incident variables see Knowledge Base Article 000001481 - How to Edit Information Variables Used in Incident Templates in Everbridge Suite.

For more information on VCC incident variables see Knowledge Base Article .

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.