EBS: How to Disable the PIN Function When Sending IPAWS Wireless Emergency Alerts (WEA) in Everbridge Suite


How to disable the PIN function when sending IPAWS Wireless Emergency Alerts (WEA) in Everbridge Suite.


When sending IPAWS Wireless Emergency Alerts (WEA), viewing the IPAWS message history under the Universe tab, and/or retrieving a Collaborative Operating Group (COG) profile, a PIN may be required to complete these tasks. To disable the requirement for entering a PIN, follow the steps below:

In the Everbridge Manager Portal:

  1. Select the Organization.
  2. Go to Settings > Publishing Options > CAP Channels > IPAWS.
  3. Note the IPAWS credentials for your test and live environments.
  4. Scroll to the bottom and select the checkbox next to Don't Use PIN.
  5. Note the information pop-up.
  6. Click Don't Use PIN.
  7. Click Save.

NOTE:  Once selected, you cannot simply deselect the checkbox next to "Don't use PIN" to restore the PIN functionality. You must also clear the credentials:

  1. Click the Clear button to remove the saved credentials.
  2. Deselect Don't Use PIN.
  3. Upload your current credentials from FEMA.
  4. Click Save.

For more information on the IPAWS PIN functionality, see Knowledge Base Article 000051280 - IPAWS: When Disabling the IPAWS Pin Function, What Does the Popup Warning Message Labeled ‘Credentials’ Mean?

For more information on IPAWS Credentials, see Knowledge Base Article 000002757 - IPAWS: How Are IPAWS Credentials Stored in an Everbridge Organization?

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