1. Everbridge
  2. Knowledge
  3. Everbridge 360™ (Everbridge Suite) - Organization
  4. Contacts & Assets
  5. Scheduling

EBS: Users in the Everbridge Manager Portal Are Unable to Schedule Email Reminders in a Calendar

Updated
Diane McCoy
Optimized Resolution Standard Resolution High Resolution

Problem

Users in the Manager Portal are unable to schedule an email reminder in a calendar. 
 

Schedule Reminders

Root Cause

The Schedule Reminder setting is not enabled.

Solution

The Schedule Reminder setting must be enabled at the organization level before attempting to enable in a calendar.

To enable the Schedule Reminder setting:

  1. Log in to the Manager Portal as an Account or Organization Administrator.
  2. Select Settings, then Contacts and Groups on the left-hand side of the page.
  3. Select Scheduling.
  4. Under ADDITIONAL SETTINGS, select the checkbox next to Send a calendar reminder via email.
    • Select the amount of days prior to the start of the shift you want the reminders to send.
    • Select whether to allow contacts to opt out of reminders.
    • Select whether to enable schedule self-service for availability and replacement.
Scheduling
      5. Select Save.

NOTE: Turning off Reminders at the calendar level will clear all settings made at the layer level.

Fore information on scheduling, see the EBS: Scheduling User Guide.

Was this article helpful?
0 out of 0 found this helpful

Article Feedback


While we can’t respond to you directly, we’d love to know how we can improve the article.

Please sign in to leave a comment.