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EBS: Users in the Everbridge Manager Portal Are Unable to Schedule Email Reminders in a Calendar

Updated
Diane McCoy

Problem:

Users in the Manager Portal are unable to schedule an email reminder in a calendar. 
 

Schedule Reminders

Root Cause:

The Schedule Reminder setting is not enabled.

Solution:

The Schedule Reminder setting must be enabled at the organization level before attempting to enable in a calendar.

To enable the Schedule Reminder setting:

  1. Log in to the Manager Portal as an Account or Organization Administrator and select the applicable organization from the upper right-hand corner.
  2. Select Settings, then Contacts and Groups on the left-hand side of the page.
  3. Select Scheduling.
  4. Under ADDITIONAL SETTINGS, select the checkbox next to Send a calendar reminder via email.
    • Select the amount of days prior to the start of the shift you want the reminders to send.
    • Select whether to allow contacts to opt out of reminders.
    • Select whether to enable schedule self-service for availability and replacement.
Scheduling
      5. Select Save.

NOTE: Turning off Reminders at the calendar level will clear all settings made at the layer level.

Fore information on scheduling, please see Knowledge Base Article 000043293 - Scheduling User Guide.

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