The tables below show call results for notifications.
Call Result |
Explanation |
---|---|
Not Attempted - Inactive Path |
Delivery path was disabled using the quiet time settings. |
Not Delivered - Contact Path Not Defined |
No contact path defined. |
Not Delivered - Duplicate Path |
De-Dup is enabled and there were multiple contacts with the same contact path information. |
Not Delivered - Exceed Max Contact Limit |
Conference broadcast has restriction on max contact count. |
Not Delivered - Notification Expired |
Broadcast expired prior to attempt. |
Unreachable |
The Contact does not have any of the delivery methods in their record that is used in the notification. |
Call Result |
Explanation |
---|---|
Sent |
Message was initiated. |
Confirmed |
The confirmation was received for email notification. |
Not Attempted - Bounced Email |
Email was previously bounced due to a permanent error and was not attempted. This is typically due to an invalid email address or the recipient's mailbox being full. |
Not Attempted - Unsubscribed |
Recipient's email/SMTP path is on the unsubscribe list. |
Not Delivered - Bounced Email |
Email was rejected by the receiving server. This is typically due to an invalid email address or the receipient's mailbox being full. |
Sent |
Explanation |
---|---|
Sent |
Message was initiated. |
Delivered - To Carrier |
Message delivered to recipient’s mobile carrier. |
Delivered - To Handset |
Message delivered to recipient's device. Note that not all carriers support this. |
Confirmed |
The confirmation was received for SMS notification. |
Confirmed by Call Back |
Recipient called in to confirm receipt of message. |
Not Attempted - Email Preferred over SMS |
Recipient's SMS path was skipped in preference for email delivery path. |
Not Attempted - Invalid Path |
The contact path is invalid. Typically, this will occur if the phone number (i.e. SMS, voice, fax, pager) is a number that is not considered valid for the given country. |
Not Attempted - Throttling Time Exceeded |
Phone call attempt was placed into voice throttling queue, when time came for the phone call to be made the contact had already confirmed via a different delivery path. |
Not Attempted - Unsubscribed |
Recipient's SMS path is on the unsubscribe list. |
Not Delivered - Carrier Expired |
Message unable to be delivered within 24 hours. |
Not Delivered - Carrier Rejected |
Message was rejected by the recipient's mobile carrier or SMS Operator. |
Not Delivered - Downstream Communication Error |
Error received from recipient’s mobile carrier or SMS Operator. |
Not Delivered - Everbridge System Error |
Could not be delivered due to internal Everbridge error. |
Not Delivered - Invalid Number |
Message could not be delivered due to invalid number. For example, number is landline that does not accept SMS messages. |
NOTE: |
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See knowledge article EBS: Understanding SMS Call Results in Everbridge Suite for details about SMS Call Results. |
Call Result |
Explanation |
---|---|
Sent |
Placing the phone call. |
Delivered |
Successfully played the message to recipient. |
Delivered - To Voicemail |
We detected a machine, and played the message and confirmation information (if confirmation is enabled). |
Confirmed |
Recipient pressed button to confirm, or made polling selection. |
Confirmed by Call Back |
Recipient called in to confirm receipt of message. |
Confirmed - Conference Call Ended |
Recipient pressed button to join conference, joined the conference, and has now left the conference, or the conference ended. |
Confirmed - Declined to Join Conference Call |
Recipient pressed button to decline joining conference bridge or pressed button to unsubscribe from further phone notifications. |
Confirmed - On Conference Call |
Recipient pressed button to join conference, and is currently on conference bridge. |
Not Attempted - Invalid Path |
The contact path is invalid. Typically, this will occur if the phone number (i.e. SMS, voice, fax, pager) is a number that is not considered valid for the given country. |
Not Attempted - Unsubscribed |
Recipient's phone path is on the unsubscribe list. |
Not Delivered - Blocked Phone Number |
Calls to this phone number are prohibited by Everbridge policy. |
Not Delivered - Contact Unavailable |
The recipient's phone may be switched off or out of range, or unavailable for some other reason. This can also happen if a recipient is blocking calls from the Sender Caller ID associated with the notification call. |
Not Delivered - Downstream Communication Error1 |
Any other error that occurs when completing the call through the telephony provider. The most common cause of this error is that the caller ID does not adhere to the rules and regulations in the destination country. Be sure you are using an appropriate caller ID for the countries you are calling. See knowledge article EBS: Troubleshooting Known Voice Call Limitations and Anomalies in Everbridge Suite for more information. |
Not Delivered - Downstream Temporary Error1 |
Temporary failure with the downstream network; may be indicative of network congestion or lack of available phone line capacity at time of call. To help reduce the impact of local or business telephone capacity limitations on call delivery, see knowledge article: EBS: Broadcast Throttling (Also Known as Call Throttling or Broadcast Delivery Throttling). |
Not Delivered - Everbridge System Error |
The call could not be attempted due to an error in the platform. |
Not Delivered - Incorrect Security Code |
We detected a recipient, played the greeting, and asked for the security code. The recipient failed to enter the correct code multiple times, so we said goodbye and hung up. |
Not Delivered - Invalid Number |
Telephony provider indicated that the number is not valid. |
Not Delivered - Line Busy1 |
Received busy signal from provider. |
Not Delivered - No Answer |
The phone continuously rang for 60 seconds with no answer (possibly due to no answering machine or voicemail). This could also be indicative of certain voice filtering software/settings, such as spam call filtering, which may cause the call not to ring on the subscriber's phone. |
Not Delivered - Out of Service |
Received out of service signal from provider. |
Not Delivered - Recipient Hung Up |
We detected a human, but they hung up before we finished playing the message. |
Not Delivered - Voicemail Hung Up |
We detected a machine, but it hung up before we finished playing the message or confirmation information (if confirmation is enabled). |
Not Delivered - Voicemail Setting is Off |
We detected a machine, but broadcast settings prohibit leaving a message, so we hung up. |
Footnotes |
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|
Call Result |
Explanation |
---|---|
Sent |
Message was initated. |
Confirmed |
The confirmation was received for mobile notification. |
Not Delivered - Communication Error |
Could not deliver to device due to transmission error. |
Not Delivered - Everbridge System Error |
Could not be delivered due to internal Everbridge error. |
Not Delivered - No Associated Device |
Could not deliver notification to the Everbridge Mobile app; no device IDs are available for this contact; recipient removed account from the Everbridge Mobile app. |
Not Delivered - No Push Service |
Could not deliver to device due to connector not being configured for GCM/APNS push service, or error push service type. |
Not Delivered - Unregistered Device |
Could not deliver to device due to user having uninstalled the application or turned off notifications to cause GCM service to return unregistered device error code. |
Call Result |
Explanation |
---|---|
Sent |
Message was initiated. |
Delivered |
Notification was delivered to recipient. |
Confirmed by Call Back |
Recipient called in to confirm receipt of message. |
Not Attempted - Invalid Path |
The contact path is invalid. Typically, this will occur if the phone number (i.e. SMS, voice, fax, pager) is a number that is not considered valid for the given country. |
Not Delivered - Communication Error |
Communication error, could not deliver to Remote device. |
Not Delivered - Everbridge System Error |
Could not be delivered due to internal Everbridge error. |
Not Delivered - Line Busy |
Fax was not delivered - Line Busy. (error Code 4) |
Not Delivered - No Answer |
Fax was not delivered - Ringback was detected, but called party fax did not connect (answer) the call. (error Code 5) |
Not Delivered - No Fax Machine |
Fax was not delivered - Fax was not detected on the receiving end. Receiving end was a voice answer or voice mail/answering machine. |
Not Delivered - Recipient Hung Up |
Fax was not delivered - Disconnect occurred at some point during trasmission. |
Call Result |
Explanation |
---|---|
Sent |
Message was initiated. |
Confirmed by Call Back |
Recipient called in to confirm receipt of message. |
Not Attempted - Invalid Path |
The contact path is invalid. Typically, this will occur if the phone number (i.e. SMS, voice, fax, pager) is a number that is not considered valid for the given country. |
Not Delivered - Communication Error |
TTY gateway would not process message due to coding error. The message was not delivered to TTY device. |
Not Delivered - Device Not Detected |
A person answered and not a TTY device. |
Not Delivered - Everbridge System Error |
Could not be delivered due to internal Everbridge error. |
Not Delivered - Invalid Number |
Number should be 10 digits. |
Not Delivered - Line Busy |
Not connected, line busy. |
Not Delivered - No Answer |
The phone continuously rang for 60 seconds with no answer (possibly due to no answering machine or voicemail). |
Not Delivered - Out of Service |
TTY number is no longer in service. |
Not Delivered - Voicemail Detected |
Answering machine answered the call. |
Call Result |
Explanation |
---|---|
Sent |
Message was initiated. |
Delivered |
Delivered to TAP terminal. |
Confirmed by Call Back |
Recipient called in to confirm receipt of message. |
Not Attempted - Invalid Path |
The contact path is invalid. Typically, this will occur if the phone number (i.e. SMS, voice, fax, pager) is a number that is not considered valid for the given country. |
Not Delivered - Communication Error |
Communication error, could not deliver to Remote device. |
Not Delivered - Everbridge System Error |
Could not be delivered due to internal Everbridge error. |
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The 'unreachable' call result should be added to this doc. 'Unreachable' means that the contact does not have any of the delivery methods in their record that is used in the notification.