Adding a new group to a contact record during a file upload without changing, or removing any existing groups is all controlled by the asterisk, and pipe symbol.

The "group" column in your file reads the information in a specific way.

It will display every group a contact is included in, and use pipes to separate out the group names instead of commas.

Adding a new group is as easy as adding a name. We've added the "Administration" group in this example.

And a pipe, with no spaces between the characters.

When this file is uploaded, the contact will be added to all of the groups in the cell, and removed from any that are not indicated here.

Keep in mind, it's a best practice to download your existing contacts, before making a change, like uploading a new file. That way you always have a backup copy.

Some organizations have multiple methods of updates happening at any given time.

Meaning that this contact may have been added to a different group five minutes ago, and this file would not reflect that change. You can make sure that your changes won't accidentally remove groups that aren't reflected in the file.

By using an asterisk and a pipe together. Okay, Let's add a group.

I think I see all of the correct group names here, but, since I'm not certain.

I'll clear out the cell.

Add an asterisk, and a pipe, and then add the new group I need. Again, no spaces.

Now, when I upload this file using the "Update" option. I've indicated that the only change I want to this contacts information is to add them to the group.

None of their existing groups will be modified or removed. Only the "Administration" Group will be added.

This guide covered the steps required to in YouTube, Live and Everbridge.