EBS: Troubleshooting File Attachment Failures When Attaching Files to Notifications in Everbridge Suite - Known Limitations and Error Messages

Topic:

Troubleshooting file attachment failures when attaching files to notifications in Everbridge Suite - Known Limitations and Error Messages.

Description:

The table below describes the attachment limits and the accompanying error messages:

NOTE: Files attached to a notification are not sent through the SMS delivery method.

Limit

Error Message

Maximum attachments: 5 per notification

Alert: You have already uploaded the maximum of 5 attachments. To upload another, you'll need to remove an existing file.

Individual file size: 2MB

Attachment Too Big: Your file (Sample.png) exceeds the 2MB/file maximum. Try reducing the file size and attaching it again.

Total file size: 2MB

Attachment Too Big: Your file (Sample.png) causes the total of all attachments to exceed the 2MB maximum. Try reducing the file size and attaching it again, or removing another attachment.

File name size: 80 characters

Warning: We are not able to upload your attachment. Its file name exceeds the maximum 80 characters.

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