Why did Everbridge add this capability?
Telephone companies in many regions of the world are implementing numerous solutions to reduce the number of unwanted phone calls to their subscribers. One solution recently discovered in some telephone systems is the requirement that the Caller ID be a valid and inbound phone number (i.e.: someone should be able to dial the Caller ID phone number and reach either a person or a recording). Everbridge has been informed of client voice notifications that were not delivered by the local telephone company because the Caller ID was a fictitious phone number (for example, “1234567890” or “1111111111”, or because the Caller ID was not a phone number that accepts an inbound phone call
With the release targeted for 28 January 2021, Everbridge will be providing a tool to detect invalid Sender Caller IDs in an effort to protect you from having a configuration that could be denied by telephone companies.
How does this change impact me?
Everbridge will prevent notifications from being sent for customers who have invalid Sender Caller IDs preconfigured in Account/Organization settings (reference screenshot).
How will Everbridge prevent me from sending a notification in the event I have a invalid Sender Caller ID preconfigured?
For customers who have invalid Sender Caller IDs preconfigured, Everbridge will prevent their users from completing the Notification or Incident workflow in three areas of the platform:
NOTE: ALL Notifications and/or Incidents launched via automation will not be impacted. (i.e. - API, iPaaS, Email Ingestion, etc...)
As a message sender, how will Everbridge warn me if I have an invalid Sender Caller ID preconfigured?
Users will see a red warning indicator illuminate next to the Sender Caller ID setting when clicking "Send".
When clicking "Edit", users will immediately see the red warning indicator next to the Sender Caller ID that is invalid.
What action do I need to take?
NOTE: On Incident Templates be sure to update the Caller ID on all phases (i.e. New | Update | Closed)
What do I benefit from doing this?